Shipping policy
AESPAW LIMITED Unit 18, 8/F, Peter Leung Industrial Building, 103 Wai Yip Street, Kwun Tong, Hong Kong
Order Processing
All orders are processed within 2–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Origin
All orders are shipped from China.
Delivery Time
After your order is dispatched, estimated delivery times are 7–14 business days, depending on your location and local customs clearance.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier disruptions.
Shipping Rates
Shipping rates are calculated at checkout based on your order and destination.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 1–2 business days for tracking information to be updated.
Lost or Delayed Packages
If your package has not arrived within 30 days of the estimated delivery date, please contact us and we will investigate the issue.
Contact Us
For any shipping-related questions, please reach out to us:
- 📧 hello@aespaw.com
- 📞 +86 136 7110 7207